Returns
Returns Overview
We are sure you will be pleased with your purchase from Compsoluk. However, unfortunately, there may be occasions when you will need to return items to us.
Non Receipt of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Products Damaged in Transit
If your product is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, YOU NEED to sign the carrier’s delivery note accordingly, this is important as goods signed for in good condition, we cannot cover as damaged in transit afterwards, it is the customer’s responsibility to check on receipt or sign for as unchecked or un examined.
Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.
| Manufacturer | Tel No | DOA Period | DOA Code Required |
|---|---|---|---|
| Toshiba | 0870 0660191 | 28 Days | No |
| Asus | 0870 1208340 | 28 Days | No |
| HP | 0844 3690369 | 28 Days | No |
| Lenovo | 0844 2491112 | 28 days | Yes |
| Samsung | 0845 7267864 | 28 days | Yes |
| Acer | 0871 7601000 | 14 Days | No |
| MSI | 0870 8200009 | 14 Days | No |
| Sony | 0905 0310006 | 14 Days | No |
Items should be returned in their original packaging complete with all accessories and documentation.
Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method.
Products Faulty Within The Warranty Period
If unfortunately your item(s) become faulty outside of the units DOA period but is still within the warranty period of the unit, the manufacturer of the goods will undertake the repair of the unit on our behalf.
For the quickest solution please contact the manufacturer (Our designated repair centre) first in the event of any issues:
| Manufacturer | Tel No |
|---|---|
| Acer Technical | 0871 760 1000 |
| Asus Warranty | 0870 120 8340 |
| EMachines | 0871 467 0006 |
| Fujitsu | 0870 243 4397 |
| HP Technical | 0844 369 0369 |
| Lenovo | 0844 249 1112 |
| MSI | 0870 820 0009 |
| Samsung | 0845 726 7864 |
| Sony | 0905 0310 006 |
| Toshiba | 0870 066 0191 |
Pixel Faults for LCD Screens
Our displays adhere to ISO 13406-2.
Open Box/Graded/Ex Display Products
All warranty for Open Box/Graded/Ex Display products is covered under a return to base warranty by Save On Laptops. Warranty varies depending on grade, please click here for breakdown.
If You Change Your Mind (DSR)
You may cancel the contract under the Distance Selling Regulations by notifying us in writing, no later than 7 working days after we deliver the goods that you are cancelling the contract for.
You may not cancel your contract with us under the Distance Selling Regulations where any computer software has been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or software has been installed. Unless the software is part of a package (e.g. the software is included by the manufacturer in the box of a PC and the PC is faulty).
The item must not be used and must be ‘as new’ when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Distance Selling Regulations.
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that Compsoluk Limited receives the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Compsoluk Limited will have a right of action against you to withhold a refund. If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.
How To Organise A Return
Please call us to arrange a return. Please do not just return goods without contacting us first
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
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